Article published in friedrich on Workarounds
Did you ever deviate from a standard process? Created a workaround that you found more efficient? And in return wondered why you had to find this workaround in the first place?
To make use of those unplanned changes, it is crucial to detect workarounds and research their optimization potential – as most of the time, the reasons behind the deviations provide important information on possible and needed improvements. In a research, Prof. Laumer found three main factors that lead to workarounds: obstacles in user interfaces, inadequate information, and insufficient standard processes.
If you are interested in the topic of workarounds, in the current issue of the FAU research magazine friedrich you can find an article on the reasons behind positive and negative workarounds and how AI can help to detect them.