Enterprise Knowledge Management (EKM)

Content

As knowledge is crucial for a company’s sustainable competitive advantage, much effort has been expended to investigate the different perspectives of knowledge and its management. Certainly, in a fast-moving world with complex organizational structures or geographic dispersion of employees, knowledge management (KM), related knowledge management systems (KMS) and knowledge transfer (KT) between employees or organizational units become more sophisticated. Consequently, organizations regard the management of organizational knowledge as an urgent factor for foresighted strategic leadership and highly invest in processes and systems to manage their knowledge. Despite the great efforts invested in KM and related KMS, organizations often fail to realise the expected benefits.

The objective of the module is therefore to deal with the concept of organizational knowledge management and to offer a socio-technical perspective on knowledge as a strategic resource. Student should be able to analyze, discuss and shape the consequences of the introduction of new knowledge management systems and challenges regarding the implementations of these systems.

Transfer of knowledge (lecture)

  • Knowledge Management Strategy
    • Introduction to Enterprise Knowledge Management (Massey, Ven)
    • Methods of Knowledge Management
  • Knowledge Managemnt Process
    • Principles of Knowledge Management Processes (Literatur MISQ; k transfer, conversion etc.)
    • Social Network Theory
    • Social Network Analysis
    • Social Networks and Knowledge Management
  • Knowledge Management Systems Design
    • Knowledge Management Systems
    • Data-based Knowledge Management I
    • Data-based Knowledge Management I (AI)
  • Knowledge Management Systems Use
    • Influencing factors of KMS Use

Application of knowledge (Teaching-Case)

A separate teaching case is used to analyse and discuss the organizational knowledge management and the challenges of implementing knowledge management systems. In the exercise (classroom event), students participate in the discussion and processing of the teaching case.

Implementation of knowledge (case study)

Through smaller tasks regarding the implementation of knowledge management systems or the analysis of key figures, students are introduced to the different perspectives of knowledge management.

Learning objectives

Students should be able to identify the potentials of enterprise knowledge management.

The successful completion of this module should enable students to analyze, visualize, design and discuss enterprise knowledge management approaches.

Notes

The course is offered in the winter term.

The documents for the lecture and exercise are in English. The course will be held in English.

Dates

Lecture: Lecture on demand on StudOn
Exercise : Thu 13:15 – 14:45
Room LG 0.141
Please always check the current schedule on StudOn.